Refund and Exchange Policy
At Cascadia Custom Tack, we are committed to delivering high-quality handmade products and ensuring customer satisfaction. If you encounter any issues with your purchase, we encourage you to reach out to us, and we'll do our best to make things right.
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Size-related concerns:
If the tack you received is not the correct size for your horse, please notify us, and we will promptly address the issue. We offer adjustments to the tack or replacement/exchange of a piece to ensure it fits your horse perfectly.
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Color discrepancies:
In the event that the color of the product does not meet your expectations, please contact us. In most cases, we are happy to facilitate an exchange to ensure you receive the product in the desired color. We recommend requesting color samples if you are uncertain about the colors before making a purchase. This ensures that you have a clear understanding of the colors you choose.
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Return shipping:
For most situations, return shipping will be covered by Cascadia Custom Tack. However, please note that there may be exceptions, and we recommend checking with us regarding the specific circumstances of your return.
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Item Breakage:
If an item breaks during normal use, please contact us for assistance. Depending on the situation, it may be covered under our warranty. We are dedicated to ensuring the longevity and quality of our products.
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Contact Information:
For any concerns or inquiries regarding refunds, exchanges, adjustments, or repairs, please contact us at Alexis@cctack.com
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Thank you for choosing Cascadia Custom Tack. We value your support of our small business and look forward to providing you with exceptional products and customer service.
